How many Petpets can I adopt?
You can only adopt one Petpet. for now. *shifty eyes*
What do those icons at the bottom of the screen mean?
How do I move around the Park?
Easy! Simply point with your mouse and click on the spot where you want to go. A small paw print will appear and you will walk to it.
What are the round and square objects on the ground throughout the Park?
The round objects are game tiles. To play a game, just stand on the round tile.
The rectangle tiles you see in front of buildings are doormats, or shop tiles. Stand on these to enter a building.
There are also square tiles. Since Petpet Park is quite a large place, it's broken up into zones. The square tiles are like boundaries between these zones, and stepping on one of these tiles will move you into the next zone.
What do I use to buy stuff?
The currency of Petpet Park is Park Points (PPs), which can be earned by playing mini-games. This is used to buy items in all shops except the Petpet Park Mall, which takes Neocash (NC).
How do I view someone else's information?
If you'd like to learn more about another player, click on their avatar to see their profile.
How can I see more information about myself?
To see more information about you, click on the icon with a picture of an ID card on it (at the bottom of the screen). Your profile will pop up, allowing you to read all about your Petpet.
My Petpet is sad. How can I make them happy?
A bored, hungry Petpet is a sad Petpet! Keep your Petpet happy by feeding them!
Who are these Petpets in the Park standing around saying stuff?
They are there to help you find your way around the park. For example:
- Ernie is always willing to help you do your best in Blocktacular
- Fashionista Flerilda knows Wardrobe Wars inside-out
- Mr. Grimbsy offers a haunted mystery maze challenge
- Marble-whiz Geo will help you out in Skeedaddle
Click on each one to find out more about their games or maybe they'll even give you jobs to do around Petpet Park!
Where can I get the latest news about Petpet Park?
The easiest way to read all the latest news is to click on the picture of the newspaper at the bottom of your screen while playing Petpet Park. To read news on the website instead of in the game, click on the news link at the top of every page.
What can I do in the Park?
There are all sorts of things to do in Petpet Park! You can play mini-games, perform jobs for the locals, buy items to customise and feed your Petpet, and much more! New activities and games are being added all the time, too!
What is a job?
A job is a task you are asked to perform by one of the Petpet Park locals. If you're ever short on funds, the locals of Petpet Park can always find some odd job for you to do if you ask them, and they'll often reward you nicely! While completing these jobs, you may have to use some of the skills you've learned in Petpet Park, such as harvesting or delivering packages. But who knows? You might even need to play a game to complete a quest!
Can I see my current progress on a Job?
Visit the Jobs panel from your profile to see what job you're on and what tasks you need to perform to complete the job.
How do I buy stuff?
Once you have enough Park Points (PP) for whatever you want to buy, enter a shop and click on the item you desire. Information about the item, such as the name, description, and cost will pop up. Select 'Buy' to purchase the item and it will be added to your inventory automatically. If after seeing the description you change your mind, just click .No, Thanks..
How can I customise my Petpet?
Simply click on the Closet icon and then drag and drop your desired items onto your Petpet avatar. You can buy clothing items for Park Points at Fins, Feathers and Fashion or for Neocash at the Petpet Park Mall. You can also change your Petpet's color by buying ink bottles at the Petpet Emporium in the Market Lane area and then visiting Groomtopia in Fashion Field.
How do I eat food?
To eat, click on the backpack icon, which will open up your inventory. Find the food you want and drag and drop it onto your Petpet avatar. If you don't have any food in your inventory, visit The Munchery or the Petpet Park Mall to pick up some food items.
How do I play mini-games?
Mini-games are indicated by the star tiles around the park. Single star tiles are one player games, and ones in groups are multi-player games with two, three or four players. If you want to play a single-player game, step on one of the lone circles. A countdown will start, and you will be transported to the game. If you want to play multi-player, step on one of the circles that are clustered in groups of two, three, or four. When a cluster is full, the countdown will start. If you want to play with friends, organise it so that you all step in the same cluster.
If you need any help, there will be friendly, helpful Petpets near all the games who will be glad to assist you with any lobby or game questions you might have. Games can be found in Shadow Grove, Lucky Valley, Pawvillion, Fashion Field, and Pool of Illusion.
How do I speak to other players in the game?
There are two kinds of chat in Petpet Park: Easy and Standard.
To use Easy Chat: Click on the chat bar to bring up the chat topics and then scroll through them to find the one you're looking for. Once you've found your topic, click on it to bring up the statements available to that topic. Click the statement and hit Enter on your keyboard or click the "Send" button to post that message for others to see.
To use Standard Chat: Simply type in what you want to say and hit Enter or click the "Send" button to post your message. Words that aren't allowed will turn red and your message cannot be sent. Delete or replace the red words to post your message.
Can I use smileys or emotes in Petpet Park chat?
Yup! To the right of the chat bar is the emote menu (the yellow happy face). Click the button to see all the options, and then click the one you want to use. It will appear over your head for all to see.
What is Pals?
Pals is a feature that allows you to make friends and keep track of them in Petpet Park.
How do I access Pals?
Click on the Pals Icon to launch the Pals feature 
How do I make Pals?
To ask another player to be your Pal, click on the paw next to their username and select Add. You can also type their username into the input field and press the add button. If they accept, you will become Pals and appear in each other's My Pals Tab.
Can I manage my Pals List?
To remove a Pal, click on the paw and select Remove. Once you have confirmed that you want to remove them, their pal bar will disappear from your my Pals Tab.
How do I leave Pals feedback?
To send us feedback, click on the "send us feedback" button on the main Petpet Park page.
Deluxe Enchanted Ice Crystal
Trick or Treat Basket
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What is the Trick or Treat Basket?
The Trick or Treat Basket is a special Halloween item that you can only get at Petpet Park Mall. Carry it around and receive exclusive prizes from the locals in Petpet Park!
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How do I collect my prizes with the Trick or Treat Basket?
After you've purchased your Trick or Treat Basket from Petpet Park Mall, go to your Closet and put on your basket. Then, with your basket in hand, go trick or treating to get special prizes from five locals around the Park. To know which locals to visit, look for the jack-o-lantern image above their heads.
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How long does trick-or-treating last in the Park?
You can go trick-or-treating in the Park from 10/22 to 11/1. However, the Trick or Treat Basket is only available for purchase in the Mall until 11:59 p.m. on 10/31.
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Can I trick or treat more than once?
No, you may only trick or treat and collect prizes once - even if you purchase additional Trick or Treat Baskets.
Petpet Park Mall
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What is Petpet Park Mall?
Petpet Park Mall has the fanciest and newest styles available to those who wish to expand their Petpet customisation experience. Items in Petpet Park Mall can be purchased using Neocash. You can buy Neocash using VISA, MasterCard, or PayPal, or by redeeming a Neocash Card on the site. Be sure to ask your parents for their permission to purchase Neocash.
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How do I get to Petpet Park Mall?
You can get to Petpet Park Mall by clicking on the orange shopping bag icon on the lower right of the Petpet Park window when you're playing, or by clicking on Petpet Plaza from the game's map.
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What is Neocash?
Neocash is the currency that Petpet Park Mall accepts. Park Points do not work at Petpet Park Mall, and you cannot exchange Park Points for Neocash. You may purchase Neocash by using your VISA or MasterCard credit card, your PayPal account, or by redeeming a Neocash Card. Be sure to ask your parents for their permission to purchase Neocash.
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Do I need to buy Neocash to play in Petpet Park?
No, you do not. Petpet Park is free to play and will continue to be a free site. Neocash is an option for those who wish to expand their Petpet Park experience by shopping in Petpet Park Mall for special apparel items, accessories, and more.
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How can I find out how much Neocash I've used or my current NC balance?
Your Neocash balance is displayed at the top of the screen, next to your Park Point balance, as well as on Petpet Park Mall's main page. If you wish to check out your past Neocash or Neocash item purchases, you can access your Neocash and Buying Logs by clicking on the Neocash Log and Buying Log links on the bottom of the screen in Petpet Park Mall.
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How often is Petpet Park Mall updated with new items?
New items are typically released once a week in Petpet Park Mall. Special promotional events and sales may also occur at Petpet Park Mall, so be sure to check back often.
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Why do some items have a red star next to them?
If an item is on sale, there will be a red star in the lower right of the item's image, and its price will be shown on a red rectangular background. Also, sale items will be marked as "on sale" in their Item Details, and their prices will be displayed in red. Discounts may vary from item to item. You will only receive the discounted price during the sale period.
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Why do some items have a yellow star next to them?
If an item is a limited edition item, there will be a yellow star in the lower right of the item's image, and its price will be shown on a yellow rectangular background. Also, limited edition items will be marked as "limited edition" in their Item Details, and their prices will be displayed in yellow.
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Why do some of the prices for certain items have different coloured backgrounds?
When an item's price is shown on a red background, it means the item is on sale. The prices for limited edition items are displayed on a yellow background.
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Once limited edition items are no longer in the Mall, will there ever be another chance to purchase them?
No, you will not be able to purchase limited edition items directly from the Mall once they have been removed. However, there is a chance you could receive those items in the future.
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Can I preview the items before I buy?
Yes, you can try items on your Petpet by clicking the green shirt icon underneath each item in Petpet Park Mall. (Note: A small selection of non-wearable items cannot be viewed on your Petpet, such as Colour Bottles.)
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How do I purchase items from Petpet Park Mall?
There are several ways to purchase an item when shopping at Petpet Park Mall. You can buy items individually by clicking on the shopping cart icon either under the item or in its Item Details, or you can dress up your Petpet and then select "Buy All" to purchase all of those items at once (before the purchase if finalised, you are still able to uncheck any items you do not wish to purchase). You will be required to enter your password before the purchase is finalised.
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If I purchase Neocash at Petpet Park Mall, can I also use it at the NC Mall on Neopets.com?
Yes, Neocash that you purchase at Petpet Park Mall can be used at the NC Mall on Neopets.com and vice versa. Your Neocash balance transfers across both sites.
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What countries have access to Petpet Park Mall?
- American Samoa
- Anguilla
- Argentina
- Australia
- Austria
- Bahamas
- Barbados
- Belgium
- Bermuda
- Bolivia
- Brasil
- British Virgin Islands
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Denmark
- Dominican Republic
- Ecuador
- El Salvador
- Falkland Islands (Malvinas)
- Finland
- France
- Germany
- Great Britain (UK)
- Greece
- Grenada
- Guatemala
- Honduras
- Hong Kong
- Hungary
- India
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Malaysia
- Malta
- Mexico
- Montserrat
- Netherlands
- Netherlands Antilles
- New Zealand (Aotearoa)
- Norway
- Panama
- Peru
- Philippines
- Pitcairn
- Poland
- Portugal
- Puerto Rico
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent & the Grenadines
- Samoa
- Saudi Arabia
- Seychelles
- Singapore
- South Africa
- Spain
- St. Helena
- Sweden
- Switzerland
- Taiwan
- Trinidad and Tobago
- Turkey
- Turks and Caicos Islands
- United Arab Emirates
- United States
- Uruguay
- Venezuela
- Virgin Islands (U.S.)
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Mall Goodie Bag
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What is the Mall Goodie Bag?
The Mall Goodie Bag is a free premium gift given to anyone who registers at PetpetPark.com.
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How do I get the Mall Goodie Bag?
The Mall Goodie Bag will automatically appear in your Backpack and Closet after you register.
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I already play Petpet Park! Do I get a Mall Goodie Bag?
Yes! If you already have an account, the Mall Goodie Bag will automatically show up in your Backpack and Closet.
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How do I get my free premium goodies?
Visit Petpet Park Mall in Petpet Plaza. Once you're inside the Mall, click the .Fill Up Bag. button underneath the Mall Goodie Bag. Your free premium goodies will automatically be added to your Backpack!
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I see the Mall Goodie Bag in my Closet. Why can't I wear it?
That's because you haven't filled it up yet! Once you fill up your bag in the mall, you will receive a wearable version of the goodie bag.
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How do I put my new items on?
Go to your Closet by clicking on the Closet icon (the one in the bottom left with a picture of a hanger) at the bottom of your screen. Once you're inside the Closet, all your wearable items will show up in the bottom row. Simply drag and drop the items onto your Petpet to wear them! Be sure to click "save" to save your Petpet's new look.
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Mystery Capsule
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What is a Mystery Capsule?
A Mystery Capsule contains a random NC item(s) and is worth at least the value of its purchase price.or more, if you.re lucky! You may even have a chance of receiving a Limited Edition Bonus Item! Mystery Capsules can only be purchased at Petpet Park Mall.
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How do I open a Mystery Capsule?
Upon purchase, a Mystery Capsule will automatically appear in your Backpack. To open it, double click on the Mystery Capsule in your Backpack (or the Vault if you.ve moved it there). You will receive a pop-up asking you to confirm you want to open the capsule. Click .yes. and you will receive a pop-up showing you the items you received inside.
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Do I have to open the Mystery Capsule, or can I just keep it?
No, you do not have to open the Mystery Capsule if you don.t want to . you can just keep it in your Backpack or Vault if you.d like.
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Where do the items from the Mystery Capsule go once I open it?
If you open the Mystery Capsule from your Backpack, the items you receive will automatically go into your Backpack. However, if you open the Mystery Capsule from the Vault, the items you receive will automatically go into the Vault.
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What happens to the Mystery Capsule after I open it?
Once you open the Mystery Capsule, the capsule itself will disappear.
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Can I purchase more than one Mystery Capsule?
Yes, you can purchase as many Mystery Capsules as you.d like!
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Purchasing Neocash
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How can I buy Neocash?
Currently, there are three ways to get Neocash:
- Credit Card: In the U.S., Petpet Park Mall currently accepts VISA and MasterCard. You must either be at least 18 years old or have clear consent and assistance from your parents to use their VISA or MasterCard credit card to purchase Neocash.
- PayPal: You must either be at least 18 years old or have clear consent and assistance from your parents to use their Paypal account to purchase Neocash.
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Neocash Cards: Neocash Cards are available for purchase in the U.S., Canada and the U.K. at the following stores:
- In the U.S.: Target, CVS, GameStop, 7-Eleven, Rite Aid, Duane Reade, Toys"R"Us, and select grocery stores
- In Canada: Shoppers Drug Mart, 7-Eleven, and Best Buy
- In the U.K.: Sainsbury
You will see the option to purchase Neocash at Petpet Park Mall in the lower left-hand corner on the bottom of the toolbar.
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How much does Neocash cost?
The current exchange rate is $1 U.S. and Canadian dollar for 100 NC. So $10 U.S. or 10 CAD would purchase 1000 NC.
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What payment methods do you accept?
Petpet Park Mall accepts VISA and MasterCard, as well as payment via PayPal and Neocash Cards. Be sure to ask your parents for their permission to purchase Neocash.
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What is Paypal?
PayPal is the global leader in online payment solutions with more than 150 million member accounts worldwide. Since it is available in 190 markets around the world, many of the major online businesses, online retailers, and buyers and sellers on eBay are transacting with PayPal.
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Is it safe for me to buy Neocash online via Paypal?
Yes, PayPal's industry-leading fraud prevention measures and one-of-a-kind method of keeping your financial information private from sellers make them a safe way to pay online. Plus, they offer 100% protection against unauthorised payments sent from your account and dispute resolutions on PayPal purchases.
Petpet Park also has a support team ready to deal with disputes or fraud. If you would like to submit an inquiry, please contact Petpet Park Mall by completing this form.
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May I use more than one PayPal account to purchase Neocash in my account?
For your security, you are limited to the use of only one PayPal account per Petpet Park account for Neocash purchases.
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What if I don't have my own credit card or Paypal account?
In the U.S., Canada and the U.K., you can purchase Neocash Cards at the following stores, which can be redeemed at Petpet Park Mall:
- In the U.S.: Target, CVS, GameStop, 7-Eleven, Rite Aid, Duane Reade, Toys"R"Us, and select grocery stores
- In Canada: Shoppers Drug Mart, 7-Eleven, and Best Buy
- In the U.K.: Sainsbury
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I purchased Neocash through PayPal, but my Neocash balance has not been updated.
Usually, your credit card or PayPal transaction will be completed instantly.However, there may be one or more verification issues that could be causing a delay. Please be patient and do not submit another purchase request, or you may end up buying twice the amount you initially intended.
If a few days have passed and your balance still has not been updated, please contact Petpet Park Mall by completing this form.
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How long does it take to get my Neocash via PayPal? I purchased Neocash, but have not received it.
Usually, the PayPal transaction will be completed instantly. However, there may be one or more verification issues that could cause a delay. Please be patient and do not submit another purchase request, or you may end up buying twice the amount you initially intended.
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Does my Neocash expire?
Yes, your Neocash expires one (1) year from its purchase date. Upon expiration, your unused Neocash will be automatically exchanged for a Neocash item(s) of equal value. In the U.K., the value of the Neocash Card/Game Card will expire if it is not redeemed for NC within the two (2) years of purchase. Any Neocash items purchased with expired Neocash will be placed in your Inventory.
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Why can't Neocash be free?
There is no fee to play in Petpet Park! However, if a user chooses to, they can purchase Neocash and use it to buy items at Petpet Park Mall to enhance their playing experience. Purchasing Neocash is not required in order to play and enjoy Petpet Park.
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Can I return my Neocash for a refund?
No, you may not return Neocash for a refund. All purchases of Neocash are final, so please verify all information is correct before making your purchase.
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My child stole my credit card. How can I get a refund?
Please report any wrongdoing with your credit card or PayPal account by contacting Petpet Park Mall at this form. Thank you!
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If I am only 12, can I buy Neocash?
Currently, there are three ways to get Neocash:
- Credit Card: In the U.S., Petpet Park Mall currently accepts VISA or MasterCard. You must either be at least 18 years old or have clear consent and assistance from your parents to use their VISA or MasterCard credit card to purchase Neocash.
- PayPal: You must either be at least 18 years old or have clear consent and assistance from your parents to use their PayPal account to purchase Neocash.
- Neocash Cards: Neocash Cards are available for purchase in the U.S., Canada and the U.K. at select stores (see Section 2 "Purchasing Neocash" for a complete list of retailers selling Neocash Cards by country). There is no age minimum to purchase a Neocash Card.
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I purchased a Neocash Card, but when I entered the code, it said that the card had not been activated. What can I do?
If possible, take the Neocash Card back to the retailer where it was purchased, with a receipt as proof of purchase. The retailer can then activate the card properly for you or replace the card if it is defective. Petpet Park cannot activate Neocash Cards. If you do not live near the retailer (for example, if you do not live in a country where Neocash Cards are available but purchase one while visiting a country where they are sold), please be sure that the retailer has activated the card when you purchase it. Also, always remember to keep your receipts, which will make it easier for retailers to exchange your Neocash Card or refund your money. Finally, please keep in mind that it is the retailer.s decision on whether or not they will replace or offer a refund for Neocash Cards.
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Neocash Cards
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What is a Neocash card?
A Neocash Card is a card that you can buy at select stores throughout the U.S., Canada and the U.K., which can be redeemed at Petpet Park Mall and Neopets NC Mall for Neocash.
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Where can I get a Neocash card?
In the U.S., Canada and the U.K., you can purchase Neocash Cards, which can be redeemed at Petpet Park Mall and Neopets NC Mall, at the following stores:
- United States: Target, GameStop, CVS, Rite Aid, 7-Eleven, Duane Reade, Toys"R"Us, and select grocery stores
- Canada: Shoppers Drug Mart, 7-Eleven, and Best Buy
- U.K.: Sainsbury
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How much do Neocash cards cost?
There are currently four denominations of Neocash Cards:
- £ card will grant your account 750 NC (U.K. only).
- A $10 card will grant your account 1,000 NC.
- A $15 card will grant your account 1,500 NC. (U.S. only)
- A $25 card will grant your account 2,500 NC.
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I have a Neocash card. How do I redeem it?
- After you login, go to Petpet Park Mall in the game and click to enter the mall (or simply click on the shopping bag icon on the bottom toolbar).
- Once Petpet Park Mall appears, click on the "Get Neocash" button in the lower left on the bottom toolbar.
- Click on the "Redeem a Neocash Card" button.
- Enter the PIN code from the back of your Neocash Card, click "Submit", and then review the Neocash Shopping Rules.
- After accepting the Shopping Rules, you will receive a "congratulations" message, confirming the amount of Neocash that you have redeemed.
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I entered my PIN and received an error message. What do I do now?
Make sure you've entered the correct PIN from the Neocash Card. Try to enter it again. If you still get an error message, please submit the information regarding the error to us using this form.
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When will Neocash cards be available in my country?
We plan to release cards in additional countries, so keep an eye out on the News to see when they will become available in your country!
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How long do I have to use the Neocash that I redeem from a Neocash Card (before it expires)?
Neocash received upon redemption of your Neocash Card will expire in one (1) year. Upon expiration, your unused Neocash will be automatically exchanged for a Neocash item(s) of equal value. In the UK, the value of the Neocash Card/Game Card will expire if it is not redeemed for NC within the two (2) years of purchase. Any Neocash items purchased with expired Neocash will be placed in your Inventory.
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Neocash Items
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What is the difference between Neocash and Park Point items?
Neocash items are premium items, including clothing, accessories, handhelds, and other specialty items, that can only be purchased from Petpet Park Mall using Neocash. Currently, there are three ways to get Neocash:
- Credit Card: In the U.S., Petpet Park Mall currently accepts VISA or MasterCard. You must either be at least 18 years old or have clear consent and assistance from your parents to use their VISA or MasterCard credit card to purchase Neocash.
- PayPal: You must either be at least 18 years old or have clear consent and assistance from your parents to use their PayPal account to purchase Neocash.
- Neocash Cards: Neocash Cards are available for purchase in the U.S., Canada and the U.K. at select stores (see Section 2 "Purchasing Neocash" for a complete list of retailers selling Neocash Cards by country). There is no age minimum to purchase a Neocash Card.
Your Neocash items have a tiny orange shopping bag in the lower right corner of the image, which helps to distinguish your Neocash items from your Park Point items in your Inventory.
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What Neocash items can I buy and where?
You will find a wide variety of Neocash clothing, accessories, handhelds, and specialty items in Petpet Park Mall to enhance your Petpet Park experience.
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What are Superpacks?
Superpacks are collections of items that make up complete outfits. They are available for purchase at Petpet Park Mall. Each Superpack also contains an exclusive bonus item that cannot be purchased anywhere else in the Mall. Superpacks are themed, and all of the items in them match. Purchasing a complete outfit in a Superpack is also cheaper than buying each item individually (plus you get an exclusive bonus item that you can't get from purchasing items separately).
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What are Goodie Bags?
Goodie Bags are free giveaway bags with surprise items inside, available exclusively at Petpet Park Mall.
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How do I claim a Goodie Bag?
You can claim your Goodie Bag by clicking the CLAIM button directly under the Goodie Bag icon or by clicking the CLAIM button in the Goodie Bag's "Item Details" popup.
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Do the Neocash items I buy last forever?
Currently, none of the items expire. If an item does expire, an expiration notice and term will appear in the Item Details of the item. However, certain items, such as Colour Bottles and Haircut Tickets are one-time use only. Once these items are used, they will no longer appear in your inventory.
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Why can't I find the item that I saw in Petpet Park Mall a week ago?
We will always be adding (and even sometimes removing) items to keep a fresh supply of items available to you. Also, there will be items that are sold only for a limited time.
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How can I use items I purchased from Petpet Park Mall?
Items sold at Petpet Park Mall are used for dressing up and accessorising your Petpet, as well as changing its haircut or colour. You can buy clothes, accessories, handhelds, and specialty items to give your Petpet a unique look! When you purchase an item, it will appear in your Inventory. You must go to your Closet in order to put on any wearable items, such as clothes and accessories. To change your Petpet's hairstyle or colour, you will need to visit Groomtopia in Fashion Field. Once there, select which Station you'd like to visit (Hairstyles, Colour Change, or Potions and Lotions); the relevant item(s) you've purchased will automatically show up and be available for use.
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Where can I see the items I've purchased from Petpet Park Mall?
Items you purchase from Petpet Park Mall will appear in your Inventory. To see your Inventory, click on the picture of a backpack in the lower portion of your screen. There will also be a log of your item purchases, so you can check on what you've bought, when you bought an item, how much it cost you, and when (and if) it expires.
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Can I trade Neocash items with other members?
No, Neocash items at Petpet Park Mall are non-transferable.
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Can I give Neocash items as gifts?
No, Neocash items at Petpet Park Mall cannot be gifted.
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I don't want the Neocash item I purchased. Can I return it?
No, there are no refunds on Neocash items once they have been purchased, so please be sure you want the item. We allow you to try on almost every Neocash item before purchase, so please take advantage of this to preview all items.
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I purchased an item by mistake. Can I return it?
No, there are no refunds on Neocash items. You will be required to enter your password before any purchases are final, so please be sure to review your order before completing this process.
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The price of the cash item shown to me on the site and the price I actually paid are different.
Sometimes items may be discounted for a certain period of time, or at any time we may decide to change the price of an item. Please always be sure before you finalise your purchase that the item you want is the actual item you intend to buy, at the price you intend to pay.
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Can I wear Park Point items and Neocash items at the same time?
Of course! We want you to able to find the best-looking combination of clothing, accessories, handhelds, and specialty items for your Petpet.
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Will Neocash items give my Petpet an advantage over other users?
Definitely not. Neocash items are for those who wish to add a little something to their Petpet Park experience. While some Neocash items may have small benefits for your Petpet, they do not in any way affect the game play on the site.
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Haircuts
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Where do I go to buy a Haircut Ticket?
Haircut Tickets can only be purchased from Petpet Park Mall, so stop in for a visit and browse the available styles!
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How do I put on the new haircut once I've purchased it?
After you've purchased your Haircut Ticket from Petpet Park Mall, you'll have to go to Groomtopia in Fashion Field to have your Petpet's hair styled.
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What types of haircuts can I get?
In addition to a variety of haircuts, you can also purchase facial hair, such as mustaches and beards, for your Petpet.
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Why are some of the Haircut Tickets different colours?
Gold tickets are for haircuts, while the green tickets are for beards and mustaches.
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Can I still wear hats, even if I get a new haircut?
Yes, you can still wear hats if you get a new haircut, but the hat will cover up the haircut. When you take the hat off, the haircut will show again, and your Petpet won't even have to worry about having hat hair!
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Can I still wear masks, even if I get a beard or mustache?
Yes, you can still wear masks if you get a new beard or mustache, but the mask will cover up the beard or mustache. When you take the mask off, the beard or mustache will show again.
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Can haircuts be removed?
Yes, you can remove a haircut (or beard) by using the 'Remove' button at the Haircut Station inside Groomtopia, or you can use another Haircut Ticket to replace your current haircut. Remember, Haircut Tickets can only be used one time, so once you remove or replace a haircut, it's permanently deleted.
Account Inquiries
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Can I send Neocash as a gift?
Neocash is non-transferable; however, in the U.S. and Canada you can purchase a Neocash Card as a gift from one of the following stores near you:
- In the U.S.: Target, CVS, GameStop, 7-Eleven, Rite Aid, Duane Reade, Toys"R"Us, and select grocery stores
- In Canada: Shoppers Drug Mart, 7-Eleven, and Best Buy
- In U.K.: Sainsbury
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Can I transfer my Neocash to a different account that I own?
No, Neocash is non-transferable, so please be sure you are on the correct account when purchasing it.
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Can I purchase Neocash from another user? Can I sell Neocash to another user?
No and no! Neocash is non-transferable, and all transactions from your PayPal account should only be done with your Neopets or Petpet Park account.
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My account was frozen. Can I get a refund?
If your account was frozen for breaking the Terms of Use you agreed to when creating the account, it will not be unfrozen nor will you receive a refund.
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If my account is frozen, what happens to my Neocash and Neocash items?
If you're frozen for breaking the Terms of Use, your Neocash and items will remain in the frozen account and cannot be refunded to you or transferred to another account.
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My account was scammed! Give me back all my Neocash items!
If we determine your account was indeed scammed by no fault of your own (do not log into fake 'Neopets' or 'Petpet Park' pages), you will gain access to your account again and will find your Neocash items there. Neocash items are non-transferable.
Please fill out the Account Abuse form here to report your scammed account.
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I closed my account. Can I get a refund?
Neocash is non-refundable. However, if you wish to reactivate your account, we will be happy to do so! Please fill out the necessary information on the form here to reactivate your account. Your Neocash and items will still be in the account.
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If I purchase Neocash at Petpet Park Mall, can I also use it at the NC Mall on Neopets.com?
Yes, Neocash that you purchase at Petpet Park Mall can be used at the NC Mall on Neopets.com and vice versa. Your Neocash balance transfers across both sites.
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What is the Vault?

The Vault is a place where you store items that your backpack can't hold. You can also use it to store any extra items you don't use regularly, like clothing.
Why do I need the Vault?
Your backpack is just for items that you carry with you while you roam the Park. The Vault is for all of the extra items that you own. For example, clothing and grooming items stored in the Vault will still be usable when you visit the Dressing Room or Groomtopia, so it's a good idea to store such items in the Vault. That way, you won't have to lug them around!
How do I access the vault?

The Vault is located in the northwest corner of Park Pointe Square. You'll know you're in the right place when you see Alroy the grumpy guard standing outside. You can't miss him! To enter the Vault, just step on the yellow doorstep.
How do I move items?
While in the Vault, pick up an item in your backpack by clicking and holding the item in the toolbar. From there, just drag the item to the Vault shelves and let go. The item will be placed in the first available space, in the category where it belongs.
To move an item from the Vault to your backpack, drag an item from the Vault shelf down to the backpack toolbar and let go. If your backpack has room, the item will be placed in your backpack!
How do I use the Vault search?
First, select the type of item you'd like to search for. You can search through NC items, PP items, or all of your items.

Then, start typing the item's name in the search box. Items matching that name will show up on the Vault shelves automatically. Keep typing until what you're looking for shows up.
How can I sort through the items in the Vault?
You can sort the items in the Vault by using the green category buttons near the top.
Simply click one of the buttons, such as 'Clothes', and only items of that category will appear on the Vault shelves. If you want to see every item in the Vault again, just click on the 'All' button!
What is each category button in the Vault for?
- All - Clicking this button displays all of the items in the Vault.
- Clothes - This button shows all of the wearable items in the Vault.
- Food - Clicking this brings up all of the edible items.
- Petpetpets - If there's a Petpetpet in your Vault, pressing this button will display it.
- Books - To see the books in your Vault, click this button.
- Grooming - View your Grooming items by choosing this button.
- Other - Click this button to see everything else.
What is my backpack doing in the Vault?

Your backpack is in the Vault so that you can move items between it and the Vault.
What is the toolbar next to the backpack?

The toolbar contains the items stored in your backpack. You can drag items to and from this bar to move items between your backpack and the Vault.
How does the backpack toolbar work?
Click the blue arrows on either side of the toolbar to view more items in your backpack.
Why is there a trash can in the Vault?

There is a trash can in the Vault so that you can get rid of items you no longer want. You can delete Park Point items, but quest and Petpet Park Mall items can't be deleted.
How do I use the trash can in the Vault?
To throw an item away, click on the item, then drag it to the trash can icon and drop it there. You will see a message confirming that you want to delete the item. Once an item has been deleted, it's gone forever and can't be retrieved, so be sure you want to delete it before clicking 'Yes, delete it'!
Why do some of my items have numbers on them?

These numbers tell you how many of that particular item you have. In the example here, you have three Phantashrooms. Clicking on the item grabs one of these Phantashrooms so you can move it. To move the rest of the Phantashrooms, you'll have to click and drag two more times.
How many items does my backpack hold?
Your backpack has 16 slots for holding Park Point items. There is currently no limit on the number of quest or Petpet Park Mall items you can hold in your backpack.
What happens if my backpack is full?
Once your backpack is full, any new Park Point item you purchase will automatically be moved to the Vault for you. You can visit the Vault if you want to move the items into your backpack. Just be sure to clear space in your backpack first!
At the moment, harvested items, quest rewards, and Petpet Park Mall items will be placed in your backpack even if it's full.
How many items does the Vault hold?
The Vault can currently hold an unlimited number of items. It's bigger than it looks!
Will my Vault ever get full?
Nope! Your Vault has limitless storage space at the moment. Alroy will keep everything safe.
How do I leave feedback about the Vault?
To send feedback, click on the "send us feedback" button on the main page of the Petpet Park website and tell us what's on your mind.
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I can't enter Petpet Park or I'm in Petpet Park, but it's crashing or not loading correctly. What's going on?
You might need to clear your browser's cache. A cache is a temporary storage area where data (such as website URLs) that is used often can be stored for faster access. Once data is stored in the cache, your computer can access the cached copy rather than re-fetching the data, which makes for a shorter loading time. Visit http://www.clearyourcache.com for more information on how to clear your computer's cache.
How do I report a bug or error?
Click on 'Contact Us' at the bottom of every page to send in a bug report or get help with an issue affecting your account.
Are Petpet Park accounts and Neopets.com accounts the same?
Yes, they are! If you create a Petpet Park account, you are also creating a Neopets.com account at the same time, and vice versa. If you already have the maximum five accounts allowed on Neopets.com, make sure that you do not create a Petpet Park account! (This would be your 6th Neopets.com account, which is against the rules.) Instead, log in to Petpet Park using one of your existing Neopets.com accounts.
Can I create more than one account?
You are allowed a maximum of five accounts, which work on both Petpetpark.com and Neopets.com. Please do not create any more than that.
Help! My account is frozen!
In order to make sure everyone enjoys their time in Petpet Park, an account is frozen when its owner fails to obey the rules. If your account is frozen, you will receive a notice stating why when you attempt to log in to the Park. The notice may also contain instructions on how to get your account unfrozen depending on the situation.
Where can I find Petpet Park's Privacy Policy and Terms of Use?
Click here to view the Petpet Park privacy policy and click here for the Terms of Use. If you ever need to find them in the future, there are links at the bottom of every page on Petpetpark.com for easy access. Pretty handy, right?
Where do I find information and settings for parents?
Please visit the Parental Control Center, which is linked from the bottom of every page on Petpetpark.com.
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